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Privacy And Policy

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Privacy Policy

Last Updated: July 8, 2025

MortFund Management Services Ltd (“MortFund,” “we,” “us,” or “our”) is committed to protecting the privacy of our users, donors, and campaign creators.
This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our website and services.
By using our services, you consent to the collection and processing of your personal data in line with this Privacy Policy.

1. Definitions

For the purposes of this Privacy Policy:

  • Company / MortFund: MortFund Management Services Ltd (RC 1909233), Suite B2, 87–89 Baale Animashaun Road, Alakuko, Lagos, Nigeria.
  • User / Individual: Any individual or entity accessing our services, whether as a donor, campaign creator, or general user.
  • Account: A unique profile created to access MortFund services.
  • Service: The website and services provided at https://mortfund.com.
  • Personal Data: Any information that identifies or can reasonably identify an individual.
  • Usage Data: Automatically collected data from service interaction, such as IP address, device type, browser type, and session duration.
  • Cookies: Small files placed on your device to track browsing and enhance user experience.
  • Service Provider: Third parties engaged to perform services or process data on behalf of MortFund.

2. Data We Collect

a. Personal Data

We collect personal data to verify users, process donations, and support fundraising campaigns, including:

  • Full name and email address
  • Phone number and physical address
  • Account registration details
  • Campaign creation details (title, category, goal, documents, images)
  • Donation details and payment information
  • Location and IP address (for fraud prevention and KYC/AML compliance)

b. Usage Data

Automatically collected information may include:

  • IP address and device information (mobile or desktop)
  • Browser type, version, and operating system
  • Pages visited, session time, and click behavior
  • Approximate geographical location (if enabled)

c. Campaign & Donation Data

  • Information you submit for creating fundraising campaigns
  • Donation details, including amount, method, and any message left for the campaign
  • Withdrawals and disbursement records for campaign owners

3. How We Use Your Data

MortFund uses collected data to:

  1. Provide and maintain secure services
  2. Verify user identities and prevent fraud (KYC/AML compliance)
  3. Communicate with users regarding campaigns, donations, and support inquiries
  4. Analyze usage to improve our website and services
  5. Provide personalized content and campaigns
  6. Comply with legal obligations and cooperate with authorities when required

We may also use anonymized data for analytics and performance optimization.

4. Cookies & Tracking

We use session and persistent cookies to:

  • Keep you signed in and secure
  • Track website usage and analytics
  • Improve user experience and personalize content

You can manage cookie preferences in your browser settings, but some site functions may not work without cookies.

5. Data Sharing & Disclosure

We may share personal data only in the following cases:

  • With Service Providers: For hosting, payment processing, and analytics (e.g., Google Analytics)
  • For Business Transfers: During mergers, acquisitions, or asset transfers
  • With Affiliates & Partners: Subject to the same privacy standards
  • To Comply with the Law: In response to valid legal processes or requests from public authorities
  • To Prevent Fraud or Harm: Including money laundering, illegal activities, and policy violations

6. KYC & AML Compliance

MortFund implements Know Your Customer (KYC) and Anti-Money Laundering (AML) procedures to:

  • Verify user identities and campaign authenticity
  • Monitor suspicious donations and disbursements
  • Investigate and report fraudulent or illegal activity

We reserve the right to:

  • Conduct background checks
  • Request additional verification or documents
  • Suspend or terminate accounts engaged in suspicious activity
  • Report unlawful activities to relevant authorities

7. Donor Refund Policy

  • Completed Campaigns: Donations to successfully funded campaigns are non-refundable.
  • Ongoing Campaigns / Duplicate Charges: If errors occur, MortFund will conduct an internal review and process refunds via our payment processor if applicable.

8. Data Retention & Security

  • We retain personal data only as long as necessary to comply with legal and operational requirements.
  • We employ SSL encryption, secure servers, and restricted access protocols to protect your information.
  • While we implement industry-standard safeguards, no online transmission is 100% secure.

9. Children’s Privacy

  • MortFund does not knowingly collect data from children under 13 years.
  • Parents or guardians should contact us if a child’s data has been submitted.
  • Identified data will be deleted immediately.

10. International Data Transfers

Your data may be processed outside your country of residence.
By using MortFund, you consent to such transfers under appropriate security measures.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

  • Changes will be communicated via email, SMS, and website notifications.
  • The “Last Updated” date will always reflect the current version.

12. Contact Us

If you have questions about this Privacy Policy or your data rights, contact us via:

  • Office: 87–89 Baale Animashaun Road, Alakuko, Lagos, Nigeria
  • Email: info@mortfund.com
  • Phone: +234 802 387 4201
  • Website: https://mortfund.com
© 2025 MortFund Management Services Ltd (RC 1909233) – All Rights Reserved