Trust & Safety:

Help & Support: MORTFUND has a help and support team ready for our fundraisers, donors, and users of the website. This dedicated team is here for various reasons, from helping creators fix problems with their campaign to donors having issues with their payment method, pledges, and more. We strive to bring excellence, accountability and swift action against any and all violations and unlawful activities that can take place on our website platform. With a dedicated staff that is constantly troubleshooting and fixing problems. Do you have any questions or problems you want help with? Contact us through our email contact@mortfund.com.

Have you found some information about fraud or illegal activity on the MORTFUND platform? We will look into that promptly and provide swift action against it. Contact us at fraud@mortfund.com.

Donor Protection: We have a dedicated trust and security team responsible for monitoring suspicious activities in the system. They will screen reports sent to us by individuals, communities, or authorities and take action when they find that they do not comply with our rules.

It is important to remember that MORTFUND is built on an all-or-nothing financing system. No fees will be charged until the campaign reaches its deadline and the financing date ends. This gives the public and donors time to conduct a comprehensive evaluation of the campaign, and also allows our trust and security team to investigate any issues raised by donors.

Our trust and security team also tracks the campaign creator’s resume as comprehensively as possible (from obstacles to more complex situations) to help ensure the creator’s sense of responsibility. We may adjust policies based on feedback from supporters and campaign creators and/or data aggregated across campaigns. Some measures taken may include:

We are here to help you and listen to your questions

MORTFUND is not only your daily donation crowdfunding service, but our establishment is also based on the foundation that users can trust us, and our campaign creators can use our platform to obtain funds in a secure manner.

The trust and security team is always monitoring the platform and viewing community reports. Our community can help us ensure that this is the safest and most effective platform.

We monitor the system:

Our trust and security team uses manual and automated tools to identify and investigate suspicious activities in the platform.

We solve problems:

 Sometimes this just means asking someone to solve the problem. However, when we find users or items that abuse the system, we will suspend them without hesitation.

Protect your information:

 Please pay attention to the information you publish in public areas of the Internet and keep sensitive data safe. If you are not sure which parts of MORTFUND are public, our Privacy Policy can help you.

Beware of "phishing" attempts

 Phishing is when someone pretends to be a trusted fellow and asks for sensitive information. MORTFUND will never ask for your Bank Verification (BVN), National Identification (NIN) numbers, credit or debit cards, or complete payment information by phone or email, and the only place we need you to enter your password is the https://mortfund.com login screen. If someone asks you to provide this information, or you think you have received a scam or scam email from someone pretending to be in contact with us, please do not reply-please let us know.

Use the security tools we provide for a safer experience

 Enable two-way authentication, by adding another step in the login process, you can make your account more secure. The "login history" in your account settings allows you to check the time and location of each access to your account, so you can check if everything is safe again.

MORTFUND makes sure our donors have top-of-the-line safety to protect their personal information, identity, and other information. We want our donors to know that their information is secure; we have a guaranteed fail-proof system that provides donors with the trust they need and deserve. From SSL security certification to powerful online security tools, you can have confidence with MORTFUND LTD.

We provide swift action against fraud. If you suspect any illegal activity, unlawful behavior, or fraudulent campaigns, donations, or users, please contact us at fraud@mortfund.com and we will look into the matter in no time.

Report Privacy Violation: We believe that no matter who they are, everyone has the right to privacy. This is why the personal details of others (or entities) cannot be shared without their permission. This includes private conversations, photos, unlisted phone numbers, and records of home or email addresses, as well as any actions that may include the deliberate or unintentional disclosure of a person’s private information to someone.

For the content to be deleted, you must be personally identifiable in the content of the report. This means anything that can link you to someone and disclose your private information.