Trust & Safety

At MortFund, we prioritize the security, privacy, and trust of our donors, campaign creators, and community members. Our Trust & Safety team is dedicated to ensuring a secure, transparent, and compliant crowdfunding experience for all users.

Help & Support

Our Help & Support team is here to assist fundraisers, donors, and users with any issues, including:

We are committed to swift responses, problem resolution, and maintaining accountability on our platform.

Need help? Contact us at: support@mortfund.com

Reporting Fraud or Illegal Activity

If you come across any fraudulent or illegal activity on MortFund, our team will promptly review and take action.
Report such activities to: fraud@mortfund.com

Donor Protection

Our Trust & Security team continuously monitors the platform for suspicious activities and potential policy violations.
Key measures include:

• Reviewing campaign creator information and activity history
• Investigating flagged campaigns and community reports
• Temporarily suspending campaigns or users when misuse is detected

Privacy & Information Security

We take user privacy seriously:

• Avoid sharing sensitive data in public areas of the site
• Refer to our Privacy Policy for guidance on which areas of MortFund are public
• Do not share BVN, NIN, full card details, or passwords outside our secure login page
• Report phishing attempts or suspicious emails pretending to be MortFund

Security Tools for Users:

• Enable two-factor authentication for account safety
• Use the Login History feature to monitor access to your account
• All data is protected with SSL encryption and industry-grade security protocols

Our Commitment to Safety

• Swift Action: We promptly investigate fraud, illegal activity, or policy violations.
• User Privacy: Personal information and identities are safeguarded.
• Community Monitoring: Both manual and automated tools are used to detect suspicious activity.
• Confidence for Donors: MortFund ensures top-level protection of personal and financial information, giving you peace of mind.

Suspect a violation or privacy breach? Contact us at: fraud@mortfund.com

Privacy Violation Reports

MortFund respects every individual’s right to privacy. Sharing personal details without consent—including private conversations, photos, addresses, or contact information—is strictly prohibited.

To request content removal:

• The content must personally identify you or the party affected
• Include details of the violation when submitting your report

Report privacy violations via: support@mortfund.com